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 Orders are processed during normal business hours. Please allow 24-48 hours for processing during business days. All orders are shipped with Canada Post Postal Service. 

Email Communication:
 By completing an order on our website, you are giving us permission to contact you in the future with promotions, updates, and information about our brand. We will never share this information with any third party company. You may unsubscribe to our newsletter at any time by clicking “unsubscribe” at the bottom of the newsletter.

Contact us: 
Via email. It allows for a prompt response and a record of our correspondence.

General, Customer Service & 
Media: raphaelle@gratefully.co

Privacy Statement: Gratefully.co, respects the privacy of its customers and takes steps to prevent unauthorized disclosure of customer information to third parties. Customer information includes any and all information received by Gratefully.co, from its customers, whether such information is received by email, online forms, telephone, mail or otherwise. Gratefully.co, stores this information to enable it to fulfill orders or to improve the level of service to its Customers. Gratefully.co, shares certain personal and/or financial information with its merchant account and banking vendors to process orders and payments and with common carriers to ship products to you. Unless required by law or by court order, we will not disclose, share or sell any customer information to any other third party without your prior authorization. Unless otherwise stated, this privacy policy does not apply to information posted by users to publicly accessible portions of our websites, including but not limited to, online forums, bulletin boards, etc.